Wurli-Wurlinjang - Health Service Role - Intake Officer/Support Worker

Wurli-Wurlinjang Health Service Role – Intake Officer/Support Worker - Katherine, NT - Full-time


About Us

Wurli-Wurlinjang Health Service is an Aboriginal Community Controlled Organisation delivering primary and clinical health care services to the Aboriginal people in Katherine and surrounding communities. Wurli prides itself on delivering a range of health and wellbeing services to the community in a style and manner that makes clients feel welcome and comfortable. Services include acute and general care, chronic disease, Women’s & Children health, men’s health, alcohol and other drugs, social and emotional wellbeing and client support services.


Wurli is seeking a motivated, organised and enthusiastic individual with sound administrative and interpersonal skills to join our Social and Emotional Wellbeing team as an Intake Officer/Support Worker.  This position is responsible for providing a culturally sensitive approach and assistance to our clients to improve their social and emotional wellbeing.  Key components of the role will include assisting with the provision of intake, assessment and referral services within Wurli and externally as required.  In addition to this, the role is required to provide SEWB  and other community services programs with a range of supporting administrative functions whilst providing front office (telephone and reception) services and client liaison services as necessary to achieve SEWB outcomes for Wurli.


An example of the duties to be performed include:

  • As the first point of contact for all clients for SEWB services, ensure that respect, friendliness, professionalism and confidentiality are demonstrated on all occasion involving client contact and interaction
  • Assist with and coordinate the intake / the acceptance of the referrals process from all internal services and other external parties; this will include but is not limited to:
  • Assistance with assessment of potential client referrals in accordance with policy
  • Complete intake assessment in accordance with standards
  • Accept referrals and coordinate the delivery of services
  • Monitor any “walk-in” traffic and ensure the appropriate services/referrals or advice is provided
  • Works with Wurli’s Social-Emotional and Wellbeing service to enhance the team’s capacity and provide support in a range of administrative functions including but not limited to:-
  • Management and collation as required of internal and external program/service correspondence
  • Assist with the preparation and distribution of documents, briefing papers, data collection associated with the program
  • Prepare and circulate minutes from team meetings and other forums
  • Collate client feedback surveys
  • Receive and record messages for other team members
  • Prepare and manage team calendars (visit schedules, meetings, training

 Whilst qualifications are not essential, we are seeking an individual who can demonstrate:

  • A Service user focus: Committed to and acts for the wellbeing of all service users (internal and external)
  • An ability to adhere to confidentiality and privacy principles of client information and files
  • Organised
  • Sound knowledge of and respect for Aboriginal and Torres Strait Islander Culture
  • Sounds skills and knowledge of administrative functions
  • Intermediate computer skills, including the ability to use MS Office Suite (including Outlook) and Communicare or equivalent systems
  • Current National Police Records Check and Working with Children’s Clearance
  • Current Northern Territory Driver’s License

For further information on this exciting opportunity, please contact a member of our Human Resources Team on (08) 89585 0000

Applications close COB Thursday, 27 May 2021.

Experience of working closely with and having a strong understanding of Aboriginal & Torres Strait Islander culture would be considered an advantage.

Vacancy Description - Support-Worker-_Intake-Officer-1.pdf (363 kB)
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